Shipping policy

At ONDA, we work hard to make sure your order arrives quickly, safely, and smoothly. Below is everything you need to know about our shipping process.

Pre-Order Policy

Thank you for supporting ONDA! When purchasing a pre-order item, you are securing your product before it officially launches. Please note the following terms apply to all pre-order purchases:

Pre-Order Timeline

• Pre-order items are produced and shipped once inventory arrives to our facility. ( 5-6 weeks )
• Estimated shipping timeframes will be displayed at checkout; however, these dates are subject to change due to production and transit delays.
• You will receive email updates regarding order status, shipment tracking, or any timeline adjustments.

Payment

• All pre-orders are charged at the time of purchase to reserve your item and are non refundable

📍 Shipping Locations

We currently ship within the United States.
International shipping will be available soon!

🚚 Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing the next business day.

During launches, restocks, or high-volume periods, processing time may be slightly longer — but we promise we’re moving as fast as we can 💗

📦 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and order weight.

Typical delivery times:
• Standard Shipping: 3–7 business days

Please note: Delivery estimates begin after processing time.

🌊 Order Tracking

Once your order ships, you’ll receive an email with your tracking number.
Please allow 24–48 hours for tracking to update.

🏠 Wrong Address Disclaimer

Please double-check your shipping address!
If an address is entered incorrectly, ONDA is not responsible for lost or undeliverable packages.
If your order hasn’t shipped yet, email us immediately at ondafounders@shopondamovement.com and we’ll update it if possible.